Privacy Policy

Effective Date: 08-Aug-2025
Last Updated: 08-Aug-2025

At PROLACE, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.prolaceusa.com , shop with us, or interact with our services.

1. Information We Collect

We may collect the following information:

Personal Information: Name, email address, phone number, billing/shipping address, payment details.
Account Information: Username, password, purchase history, saved preferences.
Order Details: Products purchased, order numbers, tracking details.
Technical Data: IP address, browser type, operating system, referral source, and site usage activity.
Social Media Data: If you connect your Instagram or other social accounts, we may access publicly available information.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders (including Printify fulfillment).
Provide customer support and respond to inquiries.
Improve our website, products, and services.
Send order confirmations, shipping updates, and promotional offers (if you opt-in).
Detect and prevent fraudulent transactions.
Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Printify, payment processors (Stripe, PayPal), shipping carriers.
Website Tools: Analytics services (Google Analytics, Meta Pixel) to improve site performance and marketing.
Legal Compliance: If required by law or to protect our legal rights.

4. Cookies and Tracking

Our website uses cookies, pixels, and similar technologies to:

Keep you signed in.
Remember your cart and preferences.
Analyze traffic and improve user experience.
Deliver personalized ads.

You can adjust cookie settings through your browser at any time.

5. Data Retention

We keep your personal data only as long as necessary to:

Complete your purchases.
Comply with tax, legal, and accounting requirements.
Support any ongoing customer service issues.

6. Security of Your Information

We use secure payment gateways (Stripe, PayPal) and SSL encryption to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Contact Us

If you have questions about this Privacy Policy, please contact us:
PROLACE
Email: support@prolaceusa.com
Website: www.prolaceusa.com

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